30-Day Refund Policy

We stand behind our work. For eligible prepaid services, you may request a refund within thirty (30) days of your initial payment if the engagement has not yet entered active implementation and you are not satisfied with the direction of the work.

• Prepaid advisory, assessment, and planning packages within the first 30 days.
• Services where active implementation or custom development has not yet commenced.
• Requests submitted in writing with a clear description of the concern.

• Work already delivered, including completed assessments and delivered reports.
• Custom development or configuration that has already begun.
• Third-party software licenses or fees paid to external vendors on your behalf.
• Engagements governed by a separate agreement that specifies different refund terms.

To request a refund, email engage@erphealthhub.com with your organization name, the service purchased, the date of payment, and the reason for your request. Our team will acknowledge your request within two business days.

Approved refunds are processed to the original payment method within ten (10) business days of approval. Depending on your financial institution, it may take additional time for the credit to appear on your statement.

If you have any questions about this policy before purchasing, please reach out to us at engage@erphealthhub.com or +1 (202) 555-0140. We're happy to clarify before you commit.